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Tech Support offering nothing but my anger
Posted on Monday, March 31 2008 @ 11:26:49 Eastern

Well my Vox Pop winning entry has a follow up of sorts, although loosely based on the original, shortly after I received my Guitar Hero 3, I got a call back from one of the places I applied to. It was none other than to work as technical support for Apple.

Now a cozy 3 months into my new gig, I find myself with a better understanding of why techie John was such a douche, and it boils down to one simple equation. PEOPLE ARE STOOPID. Honestly, common sense apparently eludes most people, sure I get legitimate calls, where someone’s expensive **** stops working, and I can relate to any frustrated people, but for the love of god don't yell at me because you spilt bong water on your lap top and just discovered that's not under warranty.

While that last sentence seems to be exaggerated for humour, it's not, and more over he told me he spilt bong water on the keyboard, emphasizing the bong, going into great detail about it, and how he tipped it while smoking a "killer" bowl. Than asked if I could lie and say it just short circuited. He was less than happy with my explanation that those who would be servicing the machine would see that it was water damage, and that I'd be weary shipping a box that reeked of dope.

The fun hardly ends there, I've had calls about everything non tech. I had a guy ask what vehicle do most MacBook Pro users drive. How in the ****ing hell would I know, do I have a demographic saying 13% of all MacBook Pro users drive a Golf GTI to work? I had a lady scream about false advertising because her portable didn't go everywhere like it said, she arrived at this conclusion when she discovered it no longer worked after falling in the bath tub.

The course of my day is a simple one, I stroll in, check my e mails, log on, and start taking calls from upset customers, you'd assume I'd be busy at work, but because of the retarded equation, I never do any real work, I just constantly advise people to not use a hammer to hit the shift key or other nonsense.

More or less I'm sending out a plea to all computer illiterate people should you read this, save yourself some money, and a dose of verbal abuse when you phone me, skip the MacBook and get a god damn note pad, you'll do less damage.

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