Sony, why must you hurt me so?
Posted on Wednesday, September 23 2009 @ 15:51:49 Eastern
I am currently so pissed that I can barely see straight, so if I have some typing errors, I apologize. I sent my PS3 in a year ago to be serviced because it was getting graphical errors and freezing. This year the exact same thing happened. I was pissed about this but I swallowed my rage, paid the $150 and sent it in to be serviced again.
I just got a package back from them. They sent me back my PS3 more broken than it was before. Before it would accept disks. Now I just put a game in and it won't come out. I called them to see what was up. Apparently, it's an 80GB PS3 and has the serial number of a 60GB, so they're refusing to service it. This is the PS3 Sony sent to me. They sent me a PS3 with a tampered serial number that broke a year later and now they're refusing to service it. I have to buy a new one. I am absolutely blinded with rage right now. What the **** Sony? WHAT THE ****?
To be clear about a few things: I don't have any form of reciept or way to prove my end of the story. Sony acknowledges that they sent me a PS3 a year ago and I have the tracking and all that still, but that's all I have left. Anything that came with it is long gone, because I didn't figure I'd need it past the warranty expiration.
Also, no this isn't just a matter of me calling again and again to get a good supervisor. I already got a very helpful woman who had me on hold for half an hour as she tried selling my case to various people. She said Sony for Legal reasons won't touch a PS3 they believe to be tampered with. This also means the extra damage happened in shipping, seeing as they never opened my PS3 up.
Also, I don't want a slim...I want a backwards compatable one, damnit!
What I'm probably going to end up doing is taking it to a place in Salem (which is an hour away from me) to have it repaired. They charge the same amount that Sony does for the exchange and that way I can probably get it done in a few days and have it back by the time Katamari Forever arrives from Amazon. I don't want to go through a third party, but they aren't leaving me much of a choice.
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