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Rock Band Repairs

Posted on Thursday, November 29 @ 21:52:18 Eastern by Duke_Ferris
Product-a-day takes on Rock Band this time because of all the reported hardware problems. Turns out Harmonix isn't any happier with busted peripherals than gamers are.

After all, it costs them money having to fix, ship, and replace all those guitars (the guitars seem to have the predominant failure rate), and they are committed to shipping a now-solid product.

Full disclosure department: GR tested two Rock Band bundles, one from Harmonix's public relations firm, and one purchased at the store. Both were not fully functional. Subsequent half-assed research found the problem to be more widespread.

Fortunately this did not spoil our Rock Band office party since the 360 Guitar Hero controllers are also compatible with Rock Band in an exceedingly smart move by Harmonix.

However, it's still good to see a manufacturer stand behind their product 100% and commit themselves to improving it. When I spoke to "Harmonix Spokesperson" (what an odd name, she must have had strange parents) earlier today I was pleased to get the following commitment and apology to all the rocking gamers out there.

"As sometimes happens when new products first go into manufacturing, we discovered an imperfection with the strum bar in an early production run of guitars that were shipped at launch. We want to inform you that we have since identified and fixed the issue in all subsequent production runs of the guitars. If you are experiencing a problem with your guitar or any of your other Rock Band instruments, simply visit the customer support website (http://support.ea.com/rockband) and we will send a replacement immediately. Harmonix is dedicated to creating 100% customer satisfaction and to those of you who've encountered any hardware issues, we are sorry for the hassle."

Well said.


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