If you are looking to get this because of the Game Face option.. don't. I've spent the last 2 days trying to get the pictures from www.easportsworld.com to my 360 without any luck. After reading posts on the forum and so forth it appears to be completely broken and useless.
They ask you to make an EA Account with the same e-mail address as your Gamertag, upload a front and size profile picture and tweak it with the program you have.. easy enough. Once you are done that you go log onto TW09, go to Gamer Face.. select 'male or female' and then you can either choose 'Upload from the Web' or you can use the xbox webcam.
Select upload from the web and all you get is a message saying that you have to create an account on EA's website to upload pictures.... after digging around a little more I found out that you also have to LINK your EA Account and Gamertag account via EA website... click on persona.. click on 'existing gamer tag' .. put in my Gamertag.. and what does it come back with? GAMERTAG IS CURRENTLY IN USE..
So then I go and send a Customer Support help message, and with a big surprise I get a response back within 30 minutes. They ask for my email address for the Gamertag and a few other things... I reply.. and a little while later they tell me that I have previously linked my Gamertag to an old EA account.... which I never did..
Now they want me to give them the account name / password and previous living address for this imaginary EA Account that I never created.