BioWare Apologizes For Mass Effect 3 Ending, Will Change In April

To Mass Effect 3 players, from Dr. Ray Muzyka, co-founder of BioWare

As co-founder and GM of BioWare, I’m very proud of the ME3 team... So, it’s incredibly painful to receive feedback from our core fans that the game’s endings were not up to their expectations. Our first instinct is to defend our work and point to the high ratings offered by critics – but out of respect to our fans, we need to accept the criticism and feedback with humility.

...At the same time, I also believe in and support the artistic choices made by the development team. The team and I have been thinking hard about how to best address the comments on ME3’s endings from players, while still maintaining the artistic integrity of the game.

The team has been poring over everything they can find about reactions to the game – industry press, forums, Facebook, and Twitter, just to name a few... Building on their research, Exec Producer Casey Hudson and the team are hard at work on a number of game content initiatives that will help answer the questions, providing more clarity for those seeking further closure to their journey. You’ll hear more on this in April. We’re working hard to maintain the right balance between the artistic integrity of the original story while addressing the fan feedback we’ve received.  This is in addition to our existing plan to continue providing new Mass Effect content and new full games, so rest assured that your journey in the Mass Effect universe can, and will, continue.

...We listen and will respond to constructive criticism, but much as we will not tolerate individual attacks on our team members, we will not support or respond to destructive commentary.

...Trust that we are doing our damndest, as always, to address your feedback.  As artists, we care about our fans deeply and we appreciate your support.

Thank you for your feedback – we are listening.

Ray