Xbox Live User Discovers How Her Account Was Hacked
Posted on Friday, January 6 @ 13:11:30 Eastern by Nicholas Tan
In an Tumblr post entitled "Microsoft: A Company with No Brains, Heart or Soul", a woman relays her story of how what she calls terrible customer service representative has lead her to lose thousands of dollars, "money that is meant to paying for food for my 1yr old disabled son", and discovering how her account her account was hacked in the first place.
On January 2, 2012, she received an email that someone had purchased 10,000 MSP and a "Gold Family Pack" on her account for $214.97 (not including taxes). The purpose of the Family Gold Pack was for the hacker to transfer MS Points to other dummy accounts, as she discovered much later:
After calling Microsoft's "Phone Support Team", she was told that her claim would be forwarded immediately to their Fraud Department and that her Xbox Live account would be locked for 30 days for pending investigation. The next day, she received an box email stating that her account has been thus blocked and that her "Windows Live ID would be unusuable elsewhere online".
Unfortunately, on the morning of January 5th, she found that another $124.98 (not including taxes) was stolen from her once again. She thought that with her Xbox account blocked, that nothing would have happened. If she had to it over again, she would have unlinked her PayPal account immediately from her Xbox account regardless of what Microsoft stated. And thus, another phone rage ensues with the Microsoft reps:
She then has a lengthy Twitter battle (username: ladyelysium) with XboxSupport, which didn't result in having any more answers than she had before. At 5:11pm on the same day, she decides to create a temporary account, but finds to her surprise that it goes back to her regular account (yep, it still hasn't been blocked). Fortunately, she recognizes that a new supposed friend named RipplyCorgi16 has appeared on her friends list, one of the same people who received points from her account.
Through a few friendly messages, she discovers that RipplyCorgi16 bought the account from tradetang through allegro.pl, which is "like an ebay but polish", and then finds the middleman's login (named allegro). She unocvers that this "allegro" person has been selling multiple accounts stating that the purchaser "must use the MS Points 'as quickly as possible' and that if they disappear, it's not his fault".
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