Xbox Live User Discovers How Her Account Was Hacked
Posted on Friday, January 6 @ 13:11:30 PST by Nicholas Tan
In an Tumblr post entitled "Microsoft: A Company with No Brains, Heart or Soul", a woman relays her story of how what she calls terrible customer service representative has lead her to lose thousands of dollars, "money that is meant to paying for food for my 1yr old disabled son", and discovering how her account her account was hacked in the first place.
On January 2, 2012, she received an email that someone had purchased 10,000 MSP and a "Gold Family Pack" on her account for $214.97 (not including taxes). The purpose of the Family Gold Pack was for the hacker to transfer MS Points to other dummy accounts, as she discovered much later:
After calling Microsoft's "Phone Support Team", she was told that her claim would be forwarded immediately to their Fraud Department and that her Xbox Live account would be locked for 30 days for pending investigation. The next day, she received an box email stating that her account has been thus blocked and that her "Windows Live ID would be unusuable elsewhere online".
Unfortunately, on the morning of January 5th, she found that another $124.98 (not including taxes) was stolen from her once again. She thought that with her Xbox account blocked, that nothing would have happened. If she had to it over again, she would have unlinked her PayPal account immediately from her Xbox account regardless of what Microsoft stated. And thus, another phone rage ensues with the Microsoft reps:
She then has a lengthy Twitter battle (username: ladyelysium) with XboxSupport, which didn't result in having any more answers than she had before. At 5:11pm on the same day, she decides to create a temporary account, but finds to her surprise that it goes back to her regular account (yep, it still hasn't been blocked). Fortunately, she recognizes that a new supposed friend named RipplyCorgi16 has appeared on her friends list, one of the same people who received points from her account.
I realise now that I made a huge mistake in keeping my bank account linked to my Xbox account, but raise your hands if you too have done the same with some form of online account. World of Warcraft, GameFly, LoveFilm, Playstation - The list goes on. I think it’s fair to say that many people would look at Microsoft as a reliable company and absolutely trust them with their bank details. What makes them any different than Blizzard or Sony? If this level of trust makes me a fool, than so be it, brand me as one. Just know that you are branding a hell of a lot of people with that marker than you probably know and we are not the ones to blame here.
FOLLOW ME ON TWITTER. YOU KNOW YOU WANT TO.
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