PS5 Amazon pre-orders may not arrive on release date for some customers

Those who pre-ordered the PS5 through Amazon may have gotten some bad news in their inbox today. Amazon’s email states that customers may not receive the PlayStation 5 on the day that it’s released due to high demand. Fortunately, no reports have surfaced that Amazon is outright canceling PS5 orders, but delays are cause enough for concern.

The Amazon email expressed possible delays for PS5 pre-orders but didn’t tell how long customers might have to wait. This is far from the first time Amazon has been unable to meet launch day demand for a product. Just today, buyers of Super Mario 3D All-Stars were told shipments would be delayed. Given that today’s games release date, many who thought they’d be spending the evening with some of Mario’s greatest adventures instead are empty-handed.

The full text of the email sent to customers is:


We’re contacting you about your order of PlayStation 5 Console

(B08FC5L3RG) to let you know in advance that you may not receive this

item on the day it is released due to high demand. We’ll make every

effort to get the item to you as soon as possible once released.

You can track the latest shipment status of your order under Your

Orders on Once there, you can make changes to unshipped

orders, cancel unshipped items, track shipped packages, and much more.

We look forward to seeing you again soon.


Customer Service

Harsh sentiment about Amazon’s PS5 delays could have been avoided

Amazon PS5 launch delay

Due to the COVID-19 pandemic, it’s understandable that Sony may not have been able to quite meet the demand for the PS5. However, it’s confusing that Amazon, the largest retailer on the planet, doesn’t have an inventory system that can keep track of pre-order numbers. It’s assumed that Sony gave the company an estimate of how many PS5’s it would receive, and Amazon could have adjusted the ship date on the page as necessary.

Instead, customers ordered from Amazon with the impression they would receive the console at launch. Given that PS5 pre-orders are now closed at every major retailer, Amazon’s inability to properly notify customers of a potential delayed ship date before purchase prevented them from possibly pre-ordering at a retailer that could fulfill the order on the console’s release date.