Snapchat Connection Interrupted Fix | Why is video call not working?

Staying in touch with family and friends is always important, but especially so in the current climate. With video calls being the only way for many loved ones to see each other during the ongoing pandemic, Snapchat is an app that lots of people are currently turning to. Unfortunately, the experience isn’t all smooth sailing. If you’re encountering issues with a Snapchat video call not working due to a “Connection Interrupted” Snapchat call error, then we’re here with the Snapchat Connection Interrupted fix you need.

Snapchat Connection Interrupted Fix | Why are video calls not working?

Snapchat Connection Interrupted fix - video call not working

When the “Connection Interrupted” error message appears on the screen of your iOS or Android device and cuts off a video call, it’s possible that the issue lies on your end. This occurs when your smartphone or tablet is experiencing difficulty connecting to the Snapchat server, though, thankfully, there are a few things that you can try in an effort to fix it.

ALSO: Does Snapchat tell you when someone screenshots your story? (2020)

Snapchat Connection Interrupted Fix | Video call solution

  • Ensure that your smart device is still connected to Wi-Fi.
  • If it is, reset your internet router and reconnect once it fully reboots.
  • Still no luck? If possible, try switching to another Wi-Fi network.
  • You can also try using mobile data, easily achieved by disabling Wi-Fi on your device.
    • Note: You may need to enable cellular permissions for Snapchat in your device settings.

If you still encounter the Snapchat “Connection Interrupted” issue after performing all of the above steps, then you most likely aren’t at fault. You should consider asking the person that you’re attempting to contact to follow these steps, as it’s possible that they’re actually the source of the “interruption” referenced in the Snapchat error message.

It’s also possible that Snapchat itself is responsible for the issue, as their service might be under strain and struggling to meet the high demand. Alternatively, there could even be ongoing server maintenance. We’d recommend checking the Snapchat Support (@snapchatsupport) Twitter account to see if there are any known issues.