Sony is surprised, baffled, and frustrated by reports of the PS Vita apparently freezing, not powering up on boot, and having a litany of other widespread glitches. David Wilson, head of UK PR at Sony Computer Entertainment, assures us that these claims are hardly the norm among the 325,000 units of PS Vitas sold during its launch weekend in Japan:
The PS Vita has had a terrific launch and sold in large numbers. We're annoyed with these stories, because we can't find any evidence of widespread glitches.
The stories even said that Sony has issued an apology for PS Vita glitches, which simply isn't true – there's an apology on our Japanese website for people who are having trouble getting through to our technical help line, but that's it.
And there's a page showing standard procedures for powering the PS Vita on and off, which has been on our site since before the launch, which has been presented in some news stories as a means of solving the alleged glitches.
The Guardian article, from which this quote derives, considers the possibility of "internet Chinese whispers" and "Sony-haters who hacked the PlayStation Network earlier" as the culprits. Either that, or you know, the PS Vita has glitches like any other console. But no, shhh, downplay it, downplay it!