If you’re trying to connect to Overwatch, you might be hitting the Overwatch login error that’s forcing you to be stuck in a queue. And that queue isn’t looking so friendly. Players may also be receiving a message stating “game server connection failed… retrying.” When opening the game via a shortcut outside of Battle.net.
Fortunately, players receiving these error messages in Overwatch don’t have much to worry about on their end. This seems to be an issue affect all of Blizzard’s services. A fix shouldn’t require users to take any action on their end except for a little patience.
Why am I stuck in queue in Overwatch?
If you are seeing the above message, then you are not going to be able to play Overwatch because it appears to be down. You may even see a big queue ahead of you, forcing you to wait behind thousands of players. So what happened? Is Overwatch down? A lot of others seem to think so.
This issue seems to be linked with the message players are getting when trying to launch the game via a shortcut. If you happen to be one of the users seeing the “game server connection failed… retrying,” Overwatch error message, it can be assumed this problem will be fixed at the same time as the one causing players to queue.
Apparently, this is not on your end and is something that should hopefully clear soon. If it is not up and you’re still waiting, you may have bigger problems on your hands. You can maybe tweet at Blizzard Support and describe your problem and they may be able to help. This might happen sometime in the future too so it is a good idea to check up on the official Blizzard channels to see any disturbances.