It’s no fun sitting down to watch Disney Plus only to get hit with error code 41. This code tends to appear at the least convenient times, saying the service cannot play the video you requested. To make matters worse, restarting the app seems to have no effect. What is Disney Plus error code 41, and what can you do to fix it? Read on to find out.
What is Disney Plus Error Code 41?
According to the Disney Plus support team, error code 41 is typically a digital rights issue. It appears when attempting to access content that the service doesn’t have the rights to stream. The specific error message says “We’re sorry, but we cannot play the video you requested. Please try again.”
However, error code 41 can also appear due to server issues or local network troubles. And, for whatever reason, it seems to be more of a problem for users running Disney Plus on Fire TV devices.
How to fix Disney Plus Error Code 41
In some cases, you can fix Disney Plus error code 41 by attempting to play the video again. It seems the app will occasionally get hung up during the loading phase before timing out completely. It’s a quick and easy solution, so it’s worth a shot.
Otherwise, you’ll want to run through some of these troubleshooting tips:
- First, try playing another video to make sure it’s not a digital rights issue. If code 41 continues to appear, the problem lies elsewhere
- Restart your streaming device
- Power cycle your wireless modem, router, or gateway. A full restart seems particularly helpful in fixing error code 41 on Fire TV devices
- Disable IPV6 within your router
- Temporarily connect Disney Plus through a mobile hotspot, then swap back to your in-home network
- Check DownDetector to see if Disney Plus servers are experiencing an outage
- Finally, try playing Disney Plus video on another device to rule out other network issues
Even though it’s typically a rights management issue, Disney Plus error code 41 can appear due to network faults. Several user reports from the Disney Plus subreddit suggest that this error is much more common on Fire TV devices. In those cases, restarting your modem, router, or disabling IPV6 seem to be the best fixes. Otherwise, you may consider reaching out to Disney Plus customer support.