Diablo 4 characters not loading has been an issue for players that has persisted throughout the beta. Players report trying to launch the game and then getting to the screen for character selection, but all they see is a black screen. All that’s visible is the Start Game and Change Tier buttons. Unfortunately, repairing the game files and rebooting usually don’t help either. Luckily, there is a way to fix the Diablo 4 characters not loading issue.
How to fix the Diablo 4 characters not loading error
The primary solution to get your characters to load into Diablo 4 is to wait. Blizzard Entertainment is doing rolling restarts for maintenance and updates for the game, meaning that it may take a while before players can access their characters. You don’t need to repair the game files or reinstall the game at all.
The Battle.net launcher warns that these rolling restarts could cause services to disconnect. Many users on Reddit reported that they couldn’t get past the character selection screen, despite having no issues with it before. Sometimes, just letting the black screen sit for a few minutes is all you need to do before your characters finally load.
For more guides on Diablo 4, here’s how to prevent the game from bricking your computer’s graphics cards, and if there’s a way to speed up the open beta queue.
