The Diablo 4 “Your Account Is Currently Locked” error, otherwise known as Error Code 395002, is a general issue that can cause a lot of problems. It usually occurs after trying to log into the game’s servers and is just one of numerous error codes in D4. Fortunately, this particular error code occurred a lot of times during the game’s multiple open betas, especially the Server Slam event. So there are ways to figure out why it’s happening. Here are some potential solution to resolving the Error Code 395002 issue.
How to fix Diablo 4 “Your account is currently locked” error
You can fix the Diablo 4 “Your account is currently locked error” by doing what the message suggests and logging back into the game after waiting a few minutes. This is because Error Code 395002 is typically caused by server overload, meaning that there are a lot of players trying to log into the game at the same time.
First off, if you choose to reconnect to the game, we do suggest waiting several minutes at the very least. If the servers are saying that your account is locked, trying to get back into the game too soon has the chance of keeping it locked or refreshing the amount of time it’s locked. Of course, we understand that getting kicked out of the game is annoying, but look on the bright side and take a break while you have to wait.
If you continue to experience this error several times in a row, we recommend that you restart the game or restart your computer. In particular, you may want to head to Task Manager, go to the Battle.net application, and then right-click and “End Task.”
We also suggest that you check the official Diablo 4 Twitter page and troubleshooting website to see if Blizzard is doing maintenance. If so, that could be the reason you’re receiving this error. You can also check other third-party websites to see if Diablo 4 is down.
