Box art - The Division 2

The Division 2 Appearance Bug | Why has my character’s face changed?

The Division 2 appearance bug is rubbing people up the wrong way. The issue, which occurs after you visit the in-game barber, causes your character’s face or gender to be changed. Find out what The Division 2 appearance bug fix is by reading on below.

The Division 2 Appearance Bug | Face and gender changes

the division 2 appearance bug

As we mentioned, The Division 2 appearance bug is altering how your character looks facially. It can also cause some players’ gender to be swapped too, which is a tad annoying.

The problem stems from you visiting the game’s barber and having any form of makeover. Players have reported on the Ubisoft technical forums that the issue is frustrating them. They just want to look like the character they designed at the start of the game, but threads like this one show their appearance is constantly being altered.

The Division 2 Appearance Bug | How to fix

the division 2 appearance bug

As of the time of writing, there isn’t an official Division 2 appearance bug fix. Yeah, we get it. Something like this sucks when you want your character’s features and gender to remain intact. Unfortunately, there isn’t anything that you can do about it at the present time from an official patch standpoint.

Thankfully, there is a fix on the way. Ubisoft has updated a thread on the forums, titled “Known Issues“, and explained what the situation is. The support staff revealed that the team at Ubisoft Massive are currently investigating the problem, but it hasn’t specified when a solution may be patched through.

If you simply can’t wait for a fix, Ubisoft support manager Ubi-Bandicoot has offered a temporary solution. If you uninstall the game, and then reinstall it, this could fix the character face or gender issue. It doesn’t work 100 percent of the time, but it’s your best option right now. You may as well try it out, and see what happens.