Box art - Control

Games not showing on Epic Games library error | How to fix

An Epic Games library error is something that may turn up to torment you when you least expect it. Being a fairly new service, it’s not unusual to stumble upon a few annoying surprises, some of them capable of leaving you scratching your head in disbelief. One of the most common occurrences is seeing a game disappear from your EGS library, something that doesn’t seem to have a constant fix. However, there are a few options that you can try to get that game right back where it belongs so you can figure out how to fix games not showing up on your Epic Games library.

Games not showing on Epic Games library error | Possible solutions

Epic Games library error Borderlands 3

Before you start tinkering with your computer, the logical step is to get in touch with the Epic Games Store support. Don’t forget to provide them with your account name and associated email address, as well as describing the situation in some detail in order to expedite the process, using screenshots whenever deemed necessary.

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In case the staff isn’t much helpful, or a couple of days go by without any reasonable suggestion (such as it happened with this ResetEra user and his missing Control game), you can try a couple of things. One of the most straightforward fixes is clicking on the purchase button on the store again, something that seemed to solve the issue for some users.

The second possible fix involves deleting the EGS folder:

  • Exit the Epic Games Store.
  • Delete the folder C:\Users\[username]\AppData\Local\EpicGamesLauncher (backup the Saved folder prior to doing so).
  • Open the Epic Games Store and sign in.

If that didn’t work, you can try to uninstall the Epic Games Store, delete the folder as described, redownload and reinstall the EGS launcher. Hopefully, everything went according to plan and your missing game has returned to the library. You are now officially in Control of the Epic Games library error.