EA Play is not working for some players on PC, PS4, and Xbox One, presumably because of the demand for FIFA 21 access. Many users are reporting an “Unable to connect” error, which shows the message: “Whoopsie, it looks like we’ve hit a snag.” message onscreen. It’s likely that many players are hammering the service, desperate for access to the latest soccer game. Read on for the current EA Play status and when it is expected to be working again, as well as some tips to potentially fix it yourself.
Why is EA Play not working?
Those getting the “Whoopsie, it looks like we’ve hit a snag” error message are probably wondering why EA Play isn’t working. The EA Play Hub is where gamers can access and preview new titles, the latest of which is FIFA 21.
EA Play is likely not working due to the huge surge in demand from users looking to play FIFA 21. With so many people swarming to downloading the new game, EA Play services appear to be struggling.
How to fix the EA Play “Unable to connect” error
Those seeing the EA Play “Unable to connect” error message may be tempted to try and fix the app for themselves. Though it might seem like a long shot, it’s possible that users can fix it for themselves.
To fix the EA Play “Unable to connect” error, try closing the Hub app and opening it again. Repeated attempts may be necessary.
If EA Play is still not working, you’ll need to wait until EA gets the problem sorted out on its end. In the meantime, you can monitor the tweets from @EAHelp for the latest updates on the situation. You can also head to the “Troubleshoot EA Play” page for the latest frequently asked questions and answers.
This article will be updated with the latest information as Game Revolution learns more about the EA Play downtime.
Those hyped for the new FIFA, but can’t yet play it, may want to kill time by getting the need-to-know on PS5 and Xbox Series X free upgrades.
Speaking of next-gen, Game Revolution’s feature on why the PS5’s storage space is a “worrying mystery,” is worth reading. As is the latest information about Xbox Series X loading times.