Ubisoft Connect ‘problem authenticating ownership’ error fix

Ubisoft Connect, formerly known as Uplay, is Ubisoft’s way of offering players a unified digital distribution platform. And, as luck would have it, Ubisoft Connect games can also integrate with Steam. However, some players are finding that Ubisoft Connect will encounter a problem authenticating ownership of certain games. This is a common error, and one that happens to have a fairly straightforward solution. Here’s how to fix the problem authenticating ownership error.

Ubisoft Connect “problem authenticating the ownership of this product” error fix

How to fix Ubisoft Connect "problem authenticating the ownership of this product" error

The “problem authenticating ownership of this product” error message typically appears when launching Ubisoft Connect games through Steam. Specifically, this error appears when players are logged into a Ubisoft Connect account that doesn’t have rights to access a specific game. To fix it, you’ll need to log in to the proper account.

This is a fairly common error, and it’s one that’s been kicking around since shortly after Uplay first launched. Most common reports of it appearing involve Rainbow Six Siege, though it affects other games as well.

The problem authenticating ownership error pops up when launching games from Steam without being logged into the proper Ubisoft Connect account. In other words, the game is installed to your computer, but Ubisoft Connect can’t authenticate ownership based on its active login. In order to play the game, you need to make sure you’re logged in to the correct account.

Fortunately, this is a simple fix. Open Ubisoft Connect, then click on your account user name and choose the option to log out. After that, log in with the user name and password for the account that owns the game you wish to run. If you can’t recall the credentials, you can contact Ubisoft Support with proof of ownership and the team will help get everything sorted.

Ubisoft Connect will say “there was a problem authenticating the ownership of this product” any time it can’t verify that you own a game. Even if it’s installed to your computer and launched through Steam, you won’t be able to play without being logged into the right account. Thankfully, you can log in the correct account and the error will be resolved.