A persistent Diablo 4 bug where players can’t disable crossplay is rather frustrating, as it seemingly won’t allow them to turn off crossplay in the game.
The options menu has two settings for crossplay, one for Cross-Network Play and another for Cross-Network Communications. But even after turning them both off, a message appears when players enter a game saying that crossplay has been enabled. This notification continues to persist, despite reloading the game with the options checked on and then off again. Here’s how to fix the crossplay settings, especially on PC, and make sure they are off in Diablo 4.
How to fix Diablo 4 can’t disable crossplay bug
To fix the Diablo 4 can’t disable crossplay bug, all you need to do is keep the cross-network settings turned off. The good news is that the notification that it’s still enabled looks to be a bug.
The evidence that the crossplay message is just a glitch comes from the console version of the game. Several Xbox users on Reddit report that turning off the cross-network settings in Diablo 4 pretty much turns populated towns like Kyovashad into a ghost town.
So even though they see the notification that cross-play is still on, this just seems to be something that Blizzard has forgotten to remove. This is particularly important for PC players, because checking off crossplay options may not make too much of a difference for them as far as how populated a town is.
Meanwhile, the reasons for disabling crossplay are numerous. It can help reduce lagging, lower latency, and resolve general rubberbanding issues with the game. Not having to spend any bandwidth and processing power connecting your session to others on different platforms will help to keep your framerate smooth. I have experience playing in parties with players on PC, PlayStation, and Xbox consoles, and I can tell you that the game can start hitching particularly during boss fights and when moving into another zone.
Ultimately, Blizzard will need to be the one to fix this bug, as there is no workaround for it at the moment.
