Amazon error code 6085 is a Prime Video app error. It is accompanied by the message “Problem occurred: We are unable to process your request.” At the time of writing, it’s impacting users who are trying to watch the Crystal Palace vs. Newcastle football (soccer) match. Here’s how to fix error 6085 on TV, PS5, PS4, Xbox Series X|S, and Xbox One.
How to fix Amazon Error Code 6085
The Amazon Prime Video error code 6085 stops users from streaming live video to their TV or video game console. It can also impact those using Android TV devices.
To fix Amazon error code 6085, users will need to open a browser and continue the stream there.
Some TVs and game consoles have browsers built-in. They can be used to visit the Prime Video section of the Amazon website. Click here to continue watching.
For those with a laptop or computer, Prime Video can be loaded in a browser like Google Chrome, Firefox, or Edge.
Both iOS and Android phones can run Prime Video through their browsers. Close the official Prime Video app and try loading the web-based version instead. Again, click here for the Prime Video website.
Amazon has acknowledged the issue via Twitter. In a tweet, the @primevideosport account apologized for the interruption and states that it is “actively investigating and will update as soon as possible.” It’s recommended that users “try accessing via a different device.”
We are seeing reports that some customers may be having trouble watching Crystal Palace v Newcastle United. We apologise for any interruption, we are actively investigating and will update as soon as possible. Meanwhile, you may want to try accessing via a different device.
— Amazon Prime Video Sport (@primevideosport) November 27, 2020
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