Box art - NBA 2K21

NBA 2K21: Unable to synchronize user profile information fix

Like with all internet-connected games, NBA 2K21 will occasionally run into errors. One of the more alarming issues occurs when the game is unable to synchronize your user profile information. Since cloud saves are used to back up your progress and unlocks, this message makes it seem like you’ve lost all of your stuff. As it turns out, there’s a very simple reason why NBA 2K21 is sometimes unable to synchronize user profile information.

NBA 2K21 Unable to synchronize user profile information error

NBA 2K21 Unable to synchronize user profile information error

NBA 2K21 will be unable to synchronize user profile information any time the game’s servers are down. This error message typically appears during unplanned outages, service interruptions, or routine maintenance. In rare cases, it may appear due to problems with your local network.

Crucially, this message does not mean that your cloud saves are gone. Instead, the game software is simply unable to retrieve the profile information saved to the cloud. Keep this in mind, because if you attempt to reload a past save, you can (and very likely will) overwrite your cloud save once game service is restored.

Since this problem is usually server-side, there’s nothing you need to do to fix the issue. You’ll be able to synchronize your user profile information once service is restored.

To figure out whether or not the game is experiencing service interruptions, stop by the official NBA 2K game server status website. There you’ll be able to see if game servers are functioning across all major platforms from consoles to PC and Google Stadia. If any of the major services are down, that’s why you can’t synchronize your profile information. Of course, that’s assuming the game’s servers haven’t been taken offline entirely.

How to fix NBA2K21 unable to synchronize user profile error

While server outages are the most common reason why NBA 2K21 is unable to synchronize profile information, it’s not the sole cause. If you reach this error message while NBA 2K servers are online, you may have a problem with your home network. These sorts of issues can be hard to track down, but general troubleshooting steps should help you hone in on what’s causing a fault in the connection:

  • Restart your gaming console or PC
  • Power cycle your modem, router, or gateway
  • Ensure that other devices on your network can reach the internet
  • If possible, move your gaming device closer to your Wi-Fi router, or switch to a wired Ethernet connection

By and large, the unable to synchronize user profile information error in NBA 2K21 is caused by server outages. The game simply can’t reach the servers to fetch your cloud saves. Hold tight while the developers get the servers fixed; you’ll be able to sync your profile once service is restored. Otherwise, you may need to fix issues with your home network or internet connection.