PS5 CE-108262-9 | ‘A problem occurred in the system software’ fix

After getting a shiny new PS5 console, the last thing anyone wants is to encounter a system software issue. The PS5 CE-108262-9 error message is plunging some users into that very situation, however. Is there a PlayStation 5 CE-108262-9 error screen fix, then? Here’s the need-to-know for those having problems with the next-gen Sony console.

What is the PS5 CE-108262-9 error code fix?

PS5 CE-108262-9

Players usually receive the PS5 CE-108262-9 screen after a game freezes or crashes. In more severe cases, though, it’s possible to receive this PlayStation 5 error code when rebooting after it causes a full system shutdown.

The PS5 system message accompanying the CE-108262-9 error code reads:

A problem occurred in the system software the last time your PS5 was used.

How to fix

The most common PS5 CE-108262-9 cause is having out-of-date system or application software. Updating the PS5 console and/or the game in which this problem occurred should fix the error in most cases.

Here’s how to update PS5 software and stop getting error code CE-108262-9:

How to update PS5 system software

  1. From the PS5 home screen, navigate to the “Settings” menu.
    • It’s the cog icon in the top right.
  2. Select “System” from the list of options.
  3. Choose the “System Software Update and Settings” option.
  4. Select “Update System Software” and then “Update Using Internet” to check for updates.

How to update PS5 games

  1. Highlight a game on the PlayStation 5 home screen.
  2. Press Start/Options on the DualSense controller.
  3. Select “Check for Update” from the list.

After downloading any updates, the game should work normally without throwing up the CE-108262-9 error screen.

Users can still encounter the PlayStation 5 CE-108262-9 error with the latest updates installed, however. Continue playing as normal and if the problem reoccurs, take full advantage of the error reporting screen. Using the optional “Explain the problem” text field, explain that the error is persisting even with the latest updates installed. The more information that Sony has, the more likely it can release a PS5 CE-108262-9 fix in a future system update.

If a reported PlayStation Support exchange shared via Reddit is to be believed, then a fix could already be on the way. Take this with a pinch of salt, but, according to one Redditor, a support agent has stated that Sony engineers already know the cause and a patch is coming “very very soon.” Apparently, CE-108262-9 is a software issue that can cause PS5 hardware problems (freezing, crashes, hard resets) due to miscommunications on a system level. That’s good news, if accurate, as encountering the associated hardware issues shouldn’t indicate any larger problems with the PlayStation 5 console itself.

For more PS5 hardware solutions, check out how to fix the “repairing console storage” error. Additionally, there are broken copying and update fixes to bookmark.